Job Title: Guidewire BillingCenter Business Analyst
About Us:
At Innovon Technologies, we are a reputable technology services and consulting firm with a global reach. We specialize in providing high-quality services that deliver impactful results to our clients. Our mission is to empower businesses to achieve more by leveraging the latest technological advancements and best practices in their industries.
Job Summary/Objective:
We are seeking a motivated and detail-oriented Guidewire BillingCenter Business Analyst with 5+ years of experience to join our team. The ideal candidate will have a strong background in insurance domain billing processes and hands-on experience with Guidewire BillingCenter. This role involves working closely with business stakeholders, developers, and QA teams to gather requirements, design solutions, and ensure successful implementation of Guidewire BillingCenter modules.
Responsibilities:
- Analyze and document business requirements for Guidewire BillingCenter implementations and upgrades.
- Collaborate with stakeholders to gather and document business requirements specific to billing and payment processing.
- Analyze and evaluate current billing workflows, payment plans, and collections processes to identify areas for improvement.
- Develop detailed functional specifications, user stories, and business process models for Guidewire BillingCenter configurations.
- Work closely with developers to ensure that technical solutions align with business needs.
- Maintain strong relationships with client-side and cross-functional teams to understand customer pain points and translate them into actionable user stories.
- Participate in the design and configuration of Guidewire BillingCenter modules to meet business requirements.
- Collaborate with business product owners, architects, actuaries, developers, and testers to ensure solutions align with defined requirements.
- Provide training and support to end-users on Guidewire BillingCenter functionality.
- Stay up-to-date with Guidewire product updates, industry trends, and best practices in billing and payments.
- Participate in client meetings and presentations to discuss project progress and solutions.
- Work in a global delivery model as a liaison between the client and software development teams across different geographies.
- Experience in working in a fast-paced Agile (Scrum / SAFe) environment with multiple stakeholders.
Experience:
- Strong domain knowledge in Property & Casualty Insurance, specifically in billing and payment processes.
- Expertise in creating functional specifications, including user stories, process flows, use cases, and data mappings.
- Experience in gathering, defining, and organizing business and functional requirements, including acceptance criteria for development and testing.
- Hands-on experience with Guidewire BillingCenter.
- Experience with billing processes, invoicing, payment methods, installment plans, commission calculations, and collections management.
- Experience with Agile methodologies.
- Guidewire certification in BillingCenter is a plus.
- Knowledge of other Guidewire modules (PolicyCenter, ClaimCenter) is beneficial.
- Experience with SQL and data analysis tools to extract and analyze billing data.
- Knowledge of third-party payment gateways, bank integrations, and financial reconciliation processes is a plus.
Qualifications and Skills:
- Bachelor’s degree in Business, Information Technology, Finance, or a related field.
- 5+ years of experience as a Business Analyst, with a focus on Guidewire BillingCenter.
- Strong knowledge of insurance billing operations, including direct billing, agency billing, and commissions processing.
- Experience with requirements gathering, process modeling, and documentation.
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
- Ability to manage multiple tasks and projects simultaneously, meeting deadlines and delivering high-quality results.
Company Culture:
Diversity and Inclusion: Innovon Tech promotes a culture of diversity and inclusion, recognizing the value of different perspectives, backgrounds, and experiences. We aim to create an inclusive work environment where all employees feel respected, valued, and empowered.
Innovation and Continuous Improvement: We encourage employees to think creatively, embrace change, and identify opportunities for improvement.
Work-Life Balance: We recognize the importance of work-life balance and promote employee well-being by offering flexible work arrangements, wellness programs, and resources to help employees manage their personal and professional lives effectively.
Core Values: Innovon Tech follows the values of Respect, Inclusivity, Trust, Integrity, Accountability, Passion, and Proactivity.
How to Apply:
Interested candidates, please share your resume with careers@innovontek.com or upload your resume at Innovon Tech website: https://innovontek.com/careers/
